Orders may be canceled only before the final artwork proof has been approved.

Once you approve your artwork, your order becomes final and cannot be canceled, modified, or refunded for a change of mind.

If you wish to cancel before approval, please contact us immediately with your order number.

Any refund will be processed according to the order's status, disclosed charges, and applicable law.

Shipping charges are displayed during checkout.

Eligible orders may qualify for complimentary shipping, depending on the order quantity or subscription plan.

No. Once your final artwork proof has been approved, we cannot accommodate changes to the artwork, product specifications, quantity, or other customization details.

Please review your proof carefully before approval.

Because our products are customized specifically for each customer, we do not accept returns or exchanges for change of mind, incorrect selections approved by the customer, or other non-defective custom orders.

However, if your order arrives with missing items, incorrect products, or qualifying manufacturing defects, we will review the issue and provide an appropriate resolution.

If you receive an incorrect item or fewer products than ordered, please contact us within 7 calendar days of delivery.

Include your order number, a description of the discrepancy, and supporting photographs where possible.

Once verified, we will arrange shipment of the missing or incorrect items, or another appropriate remedy, at no additional cost.

We take product quality seriously.

If your order arrives with significant manufacturing defects, please contact us within 7 calendar days of delivery with clear photographs showing the affected products and the quantity involved.

Qualifying defects may include:

• Products that are broken, damaged, or unusable upon arrival

• Incorrect materials, shapes, or grit specifications

• Substantial printing errors that differ from the approved artwork

• Significant manufacturing inconsistencies affecting product functionality

Once verified, we will provide an appropriate resolution, which may include replacement, refund, or another remedy required by applicable law.

Our customized nail files are printed on textured abrasive surfaces. Because sanding materials are not perfectly smooth, slight ink smudging, minor print irregularities, or small variations in print clarity may occur during production.

These minor cosmetic imperfections are considered normal characteristics of the printing process, provided they do not materially affect the product's functionality or overall appearance.

If minor printing smudging affects more than 30% of the products in your order, Madelir will arrange a complimentary replacement shipment for the affected products after verification.

This threshold applies only to minor cosmetic smudging. Products with significant printing errors, serious manufacturing defects, or functional issues will be reviewed separately regardless of the percentage affected.

Please email our customer support team within 7 calendar days of delivery and include:

• Your order number

• A brief description of the issue

• Clear photographs of the affected products

• The total quantity affected

• Photographs of the packaging, if relevant

We may request additional information or photographs to verify the issue.

Please do not discard affected products before your claim has been reviewed.

In many cases, photographic evidence may be sufficient.

If a return is necessary for inspection, we will provide instructions. Customers will not be responsible for reasonable return shipping costs for verified defective or incorrect products where required by law.