Shipping & Returns Policy
Last Updated: October 21, 2026
At Madelir, we believe thoughtful customization deserves careful attention at every step. As many of our products are made specifically for your business, we encourage you to review our shipping, cancellation, and return policies before placing an order.
01. Order Processing & Production
For customized products, every order begins with artwork confirmation.
After placing your order, you will receive a digital artwork proof for review. Please carefully check all design details, including spelling, logo placement, colors, and product specifications.
Production begins only after you approve the final artwork proof.
Our estimated total processing and delivery timeframe is 14–20 business days after artwork approval, unless otherwise specified on the product page or during checkout.
This timeframe is an estimate, not a guaranteed delivery date. Actual timelines may vary depending on product availability, production schedules, quality inspections, shipping arrangements, and other circumstances.
For non-customized products, processing times may differ and will be communicated separately.
02. Shipping & Delivery
Madelir currently ships within the United States.
Shipping fees are displayed at checkout. Eligible orders and subscription purchases may qualify for complimentary standard shipping.
Orders are fulfilled through our manufacturing and logistics partners, and some shipments may originate outside the United States.
Once your order has been dispatched, tracking information will be provided when available.
Delivery estimates may be affected by:
Manufacturing or material availability
Artwork revisions or delayed approval
Public holidays and factory closures
Customs inspections and clearance
Carrier delays, weather, or other unforeseen disruptions
Shipping availability, fees, and delivery estimates for Alaska, Hawaii, Puerto Rico, and other non-contiguous destinations may differ from those for the contiguous United States.
03. Shipping Delays
We make reasonable efforts to process and ship orders within the stated timeframe.
If we become aware that your order cannot be shipped within the applicable promised shipping period, we will notify you and provide the option to accept a revised shipping timeline or cancel the unshipped order for a prompt refund, as required by applicable law.
If we are unable to fulfill your order, we will arrange a refund in accordance with applicable requirements.
Please note that estimated delivery dates may change after dispatch due to circumstances beyond our control. We will assist with reasonable shipment inquiries and investigations.
04. Order Cancellations & Changes
Because customized products are made specifically for each customer, cancellation and modification requests must be submitted before final artwork approval.
Once you approve the final artwork proof, your design and order specifications are considered confirmed, and production may begin.
After approval, we generally cannot accommodate voluntary cancellations or changes to artwork, product specifications, or quantities.
This restriction does not affect cancellation or refund rights that may apply under consumer protection laws, including rights relating to shipping delays or unfulfilled orders.
Please review your artwork proof carefully before providing approval.
05. Returns & Exchanges
Due to the personalized nature of our customized products, we do not accept returns or exchanges for:
Changes of mind or personal preferences
Incorrect information or artwork approved by the customer
Minor cosmetic printing variations within the tolerances described below
However, we will review claims involving incorrect items, missing products, significant manufacturing defects, or products that materially differ from the approved specifications.
Non-customized products, if offered, may have separate return conditions displayed on their product pages.
Nothing in this policy limits remedies required by applicable law.
06. Printing Quality & Variations
We carefully select our materials and printing methods to deliver professional-quality customized nail essentials.
However, nail files and other textured materials have unique surface characteristics. As a result, slight differences in ink coverage, color appearance, logo positioning, or minor printing smudges may occur.
Minor cosmetic variations that do not materially affect the product's intended use or overall appearance are generally considered normal.
Our 30% Printing Quality Policy
If more than 30% of the items in a delivered shipment are affected by minor cosmetic printing smudging, Madelir will arrange a complimentary replacement of the affected pieces following verification.
This threshold applies only to minor cosmetic printing variations.
Significant printing errors, serious manufacturing defects, incorrect products, or other material quality issues will be evaluated separately, regardless of the percentage of items affected.
07. Damaged, Defective & Incorrect Products
If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 calendar days of delivery, whenever reasonably possible.
To help us review your claim, please provide:
Your order number
A brief description of the issue
Clear photographs of the affected products
The number of affected or missing items
Photographs of the packaging, if relevant
We may request additional information to verify the issue.
For verified claims, Madelir will provide an appropriate resolution, which may include replacement of affected items, a refund, or another remedy as required by applicable law.
The 7-day reporting period helps us investigate issues promptly but does not eliminate rights or remedies available under applicable law.
08. Lost or Missing Packages
If your package is delayed, lost in transit, or marked as delivered but cannot be located, please contact us with your order number.
We recommend checking your delivery address and any designated delivery locations before submitting an inquiry.
Madelir will work with the shipping carrier to investigate the issue and determine an appropriate resolution.
Customers remain entitled to applicable remedies for orders that are not delivered.
09. Refund Processing
Approved refunds will generally be issued to the original payment method.
The time required for funds to appear in your account may depend on your payment provider or financial institution.
Where applicable law requires a particular refund method or timeframe, those requirements will apply.
10. Contact Us
If you have questions about shipping, returns, cancellations, or product quality, please contact us through our Contact page.
For order-related inquiries, please include your order number so we can assist you more efficiently.
We reserve the right to update this policy from time to time. Nothing in this policy limits or excludes any rights that cannot be waived under applicable law.