Privacy Policy
Last Updated: October 21, 2026
At Madelir, we value your trust and are committed to handling your personal information responsibly.
This Privacy Policy explains how Madelir ("Madelir," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit our websites, purchase our products, submit artwork, or communicate with us.
By using our services, you acknowledge that your information will be handled as described in this policy.
01. Information We Collect
Depending on how you interact with Madelir, we may collect the following categories of information:
Personal & Contact Information
Your name, email address, phone number, business name, billing address, and shipping address.
Order & Transaction Information
Products purchased, order history, customization selections, subscription preferences, payment status, and transaction details.
Payments are processed through Shopify and its supported payment providers. We generally receive payment confirmation and limited transaction information rather than complete payment card details.
Artwork & Customization Information
Logos, artwork files, design instructions, business branding materials, and other information submitted for product customization.
Website & Device Information
IP address, browser type, device information, website interactions, referring pages, and information collected through cookies or similar technologies.
Communications
Messages, inquiries, customer service requests, feedback, and other information you choose to share with us.
02. How We Use Your Information
We use personal information as reasonably necessary to:
Process and fulfill orders
Prepare artwork proofs and customized products
Communicate about orders, production, shipping, and delivery
Manage subscriptions and recurring purchases
Respond to customer inquiries and provide support
Maintain and improve our websites, products, and services
Detect and prevent fraud, misuse, and unauthorized transactions
Maintain business records and comply with legal obligations
Send promotional communications where permitted by law and your communication preferences
We may also use aggregated or de-identified information to understand business performance and improve our services.
03. Artwork & Customization Files
When you submit logos, artwork, or other design materials, we use those files to prepare proofs, manufacture customized products, and fulfill your order.
To complete your order, we may share necessary artwork files and production specifications with our manufacturing and fulfillment partners.
We do not use customer-submitted artwork in public marketing materials without appropriate permission.
Artwork files and related order information may be retained for order management, repeat purchases, quality assurance, dispute resolution, or other legitimate business purposes.
If you would like to request deletion of artwork associated with your order, please contact us. We will review your request in accordance with applicable law and our operational obligations.
04. How We Share Information
We may disclose personal information to service providers and business partners when reasonably necessary to operate Madelir.
These may include:
Website & Ecommerce Providers
Squarespace and Shopify, which support our websites, online store, and related services.
Payment Processors
Payment service providers that process transactions and manage payment-related functions.
Manufacturing Partners
Suppliers and production facilities that receive the artwork, specifications, and other information necessary to manufacture customized products.
Shipping & Logistics Providers
Fulfillment companies, shipping carriers, and logistics partners responsible for preparing and delivering orders.
Technology & Marketing Providers
Service providers that support website functionality, customer communications, analytics, marketing, and other business operations.
Legal & Compliance Purposes
We may disclose information when required by law or when reasonably necessary to protect our rights, customers, business operations, or the security of our services.
We may also disclose information as part of a business reorganization, merger, acquisition, or sale, subject to applicable law.
05. Cookies & Website Analytics
Our websites and service providers may use cookies and similar technologies to support essential website functions, maintain shopping carts, understand website usage, and improve the customer experience.
Depending on our settings and the services we use, certain technologies may also support advertising or marketing measurement.
You may be able to manage cookies through your browser settings or the privacy controls available on our websites.
Where required by law, we will provide additional cookie choices or obtain consent before using certain non-essential technologies.
06. Marketing Communications
If you subscribe to our mailing list or otherwise agree to receive marketing communications, we may send you product updates, announcements, and promotional offers.
You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in those messages.
Transactional communications, such as order confirmations, artwork approval requests, and shipping updates, may still be sent when necessary to fulfill your order.
07. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, maintaining business records, supporting subscriptions, resolving disputes, and complying with applicable legal obligations.
Retention periods may vary depending on the type of information, the services involved, and applicable legal requirements.
When information is no longer needed, we take reasonable steps to delete, anonymize, or otherwise dispose of it securely, subject to applicable requirements.
08. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and loss.
We also rely on third-party service providers, including our ecommerce and payment platforms, to support the security of information processed through their systems.
However, no method of internet transmission or electronic storage can be guaranteed completely secure.
09. International Data Processing
Some of our manufacturing, fulfillment, and technology partners operate outside the United States.
As a result, personal information, artwork files, and order details may be accessed or processed in other countries when necessary to fulfill orders or provide our services.
Where required, we take steps to address applicable legal requirements relating to international transfers of personal information.
10. Your Privacy Rights & Choices
Depending on your location and applicable privacy laws, you may have rights regarding your personal information, including the right to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Opt out of certain marketing communications
Request information about certain disclosures or uses of your personal information
Exercise other privacy rights provided by applicable law
Some requests may be subject to verification, exceptions, or limitations permitted by law.
Where applicable, we will provide required options to opt out of the sale or sharing of personal information or certain targeted advertising activities.
To submit a privacy-related request, please contact us using the information below.
We will not unlawfully discriminate against individuals for exercising their privacy rights.
11. Children's Privacy
Madelir's websites and services are intended for business customers and are not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13.
If we become aware that we have collected such information without the necessary authorization, we will take appropriate steps to address it.
12. Third-Party Websites
Our websites may contain links to third-party websites or services.
We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies before providing personal information.
13. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, or applicable legal requirements.
The updated version will be posted on our website with a revised effective date.
Where required by law, we will provide additional notice of material changes.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Madelir
Email: [Insert business email]
Business mailing address: [Insert business mailing address]
Website: www.madelir.com